Our Refund and Returns Policy is the shortest of our policies and the simplest as we believe in
providing the best returns support to our fan base as possible. You can return your
merchandise for up to 30 days from the date of dispatch of your package. Returns must be
in original condition, unworn/unused with original tags and labels. Your return item(s) will be
inspected upon arrival before your refund is processed.
It can take up to 14 working days for your refund to be processed. You will receive a confirmation email once this is completed.
All return charges are the customer’s liability.
Important Information:
DVDs, videos, or PC & video games which have been opened, pierced jewellery and items
specially manufactured to your order can only be refunded or exchanged if these items are
received damaged or wrong.
Personalised items are non-returnable. A refund will only be permitted if the garment is
faulty, damaged, or wrong. We accept no responsibility once replica shirt(s) or short(s) have
been printed, if a player leaves the team and/or their team number changes, or if the badge
changes in the future.
We are unable to return any products which by reason of their nature cannot be returned (for
example, underwear/swimwear due to hygiene reasons) or are likely to deteriorate or expire
rapidly.
OTHER INFORMATION:
In line with your right to cancel, if you return your full order within 14 days of such order, we
will refund all payments received from you, including the costs of delivery (except for the
supplementary costs which arise if you choose a type of delivery other than our standard
and least expensive method of delivery). We will process your refund within 14 days of
receiving the item(s) back to our warehouse. If you return any or all your order after 14 days,
but within the 30 day returns period, delivery charges will be non-refundable unless the
products are faulty, damaged, or not as described upon delivery.
We will make the refund using the same means of payment as you used for the initial
transaction unless we have expressly agreed otherwise. If an electronic refund is not
possible, we will process your refund by cheque.
Need help?
Contact us at info@widneswild.co.uk for questions related to refunds and returns.